The 10 Privacy Principles of PIPEDA – Challenging Compliance

The tenth principle of the 10 Privacy Principles of PIPEDA is Challenging Compliance.

Challenging Compliance

The principle of Challenging Compliance states that individuals shall be able to challenge your organization’s compliance on any of the privacy principles of PIPEDA.

This means that your organization must have procedures in place to receive and respond to complaints and inquiries. The procedures should be simple and easy to use.

Your organization must not only have them in place, but also notify individuals who make inquiries or complaints about its existence.

Investigating Complaints

If your organization receives a complaint, it shall investigate it — not ignore it. If a complaint is justified, your organization should take appropriate measures to remedy it. This may involve amending your organization’s practices and policies.

Your organization’s privacy officer is responsible for accepting and investigating inquiries and complaints.